What happens if it rains?
It's Canterbury, so it comes up. We watch the forecast and message you the day before. A garage, carport or covered carpark means we can work through most weather; if it's genuinely not workable we move you to the next slot at no charge, and you go to the front of the queue.
Do you need my tap and power?
If you've got an outdoor tap and a power point we'll use them — it's faster, and it's what most jobs run on. If you're in an apartment, a shared carpark or a work carpark with neither, tell us when you book so we can come set up for it.
How long does it take, and can I use the car?
A maintenance wash runs about three hours and a full detail about six — those are the slots you'll see on the calendar, and a large or heavily soiled vehicle can push past them. Plan to leave the car with us for the whole slot: with paint correction especially, the panels need to stay untouched while we work, and wax wants a little time to sit before it rains on it.
What's the difference between a full detail and a maintenance wash?
The full detail is the deep one — engine bay, door jambs, interior trim dressed, carnauba wax over the whole car. The maintenance wash is the upkeep clean that keeps a detailed car looking detailed: exterior, wheels, glass, vacuum and tyre dressing. Most people book a full detail first, then a maintenance wash every four to six weeks after it.
Do you do paint correction?
Yes — multi-stage paint correction runs alongside a detailing package rather than on its own, because the paint has to be properly decontaminated first. Send us a photo in daylight and we'll tell you honestly what it needs, and whether it's worth it on your car.
Utes, vans, boats, caravans?
Utes and vans are everyday work for us — they fall into the medium and large brackets. Boats, caravans and motorhomes we quote individually, so get in touch with what you've got and we'll give you a straight answer.
How do I pay?
Bank transfer or cash once you've seen the finished car. Nothing upfront, no deposit. If you need an invoice for work or a company vehicle, just say so and we'll send one through.
Who am I dealing with?
Mason and Maddi. Mason does the detailing — every car, start to finish, with eight-plus years behind him. Maddi runs everything else, so when you message us someone actually answers. No call centre, no franchise, no rotating crew, and nobody learning on your car. We run it around our weeks, which is why the slots are evenings and weekends.
